GoodFellas Heating, Cooling, Plumbing & Electric Privacy Policy
Effective Date: [Insert Date]
This Privacy Policy describes how GoodFellas Heating, Cooling, Plumbing & Electric (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or interact with our website (the “Site”) or use our services. We are committed to protecting your privacy and handling your information responsibly.
Information We Collect
We collect several types of information from and about users of our Site and services, including:
Personal Information: This may include information that can be used to identify you, such as your name, address, phone number, email address, billing information, and service history. Usage Information: We may collect information about how you use our Site and services, such as the pages you visit, the links you click, and the time you spend on our Site. This may include IP address, browser type, operating system, and referring website. Device Information: We may collect information about the device you use to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information. Location Information: With your permission, we may collect information about your location. Marketing Information: If you choose to receive marketing communications from us, we may collect information about your preferences and interests.
How We Use Your Information
We may use your information for the following purposes:
Providing Services: To provide you with the services you request, such as scheduling appointments, processing payments, and responding to inquiries. Improving Services: To improve our Site, services, and customer experience. Communication: To communicate with you about your account, appointments, and service updates. This may include sending you emails, text messages (if you have opted in), and phone calls. Marketing: With your consent, we may send you marketing communications about our products and services. You can opt out of these communications at any time. Legal Compliance: To comply with applicable laws and regulations. Analytics: To analyze usage trends and improve the performance of our Site and services.
Sharing Your Information
We may share your information with the following third parties:
Service Providers: We may share your information with third-party service providers who assist us with various functions, such as payment processing, marketing, and customer service. We require these service providers to protect your information and only use it for the purposes we specify. Legal Authorities: We may disclose your information to legal authorities if required by law or legal process. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services
Text Messaging (SMS) Policy
We may use text messaging (SMS) to communicate with you about appointments, service updates, and marketing offers (with your consent). The following terms apply to our text messaging services:
Opt-in: We will only send you text messages if you have opted in to receive them. Opt-out: You can opt out of receiving text messages at any time by replying “STOP” to any message you receive from us. Data Sharing: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. Third-Party Providers: We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Choices
You have the following choices regarding your information:
Access and Correction: You may access and update your personal information by contacting us. Marketing Communications: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly. Cookies: You can control the use of cookies through your browser settings.
Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or electronic storage method is 100% secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and notify you as required by law.
